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Finding My Order NumberUpdated 2 years ago

What Is an Order Number?

An order number is a unique 5-7 digit number that can be used to identify a specific order. For example, if a customer wants to contact our support team for an update on their order, they should include their order number in their request so that our agents can easily access the order and deliver accurate updates.

Our support team is able to access orders without an order number using the customer's name, email, phone number, or shipping address, but when this information is not given or is not available, our support team requires an order number to access your order information.

How To Find My Order Number

If you've placed an order with us, you should have received an order confirmation email containing your order details including your order number. You can find this email by searching for emails sent from "Skoggy" or "[email protected]".

Suppose you've placed your order but have not received the initial order confirmation email sent immediately upon purchase. In that case, there is a good chance that your email address entered when placing your order was incorrect. Please reach out to us at [email protected] so that we can update your information and resend your confirmation emails.

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