Understanding Tracking NotationsUpdated a year ago
We know that some tracking notations can be difficult to understand. Fortunately, we've developed a guide on how to interpret specific updates so that you can follow your package with confidence. Review the meanings and timelines associated with the following notations.
"Order processed by shipper"
"Shipping Label Created, USPS Awaiting Item"
"Pickup scan"
"Processing information input"
"Last mile=> USPS, number ###..."
"Facility - Outbound"
"International shipment release - Import"
"Port of departure - Departure"
"Port of destination - Arrival"
"Pre-Shipment Info Sent to USPS, USPS Awaiting Item"
"Destination - Arrival/Scan, (FACILITY LOCATION)"
"In transit - Inbound, (FACILITY LOCATION)"
"In transit/Distribution center - Outbound, (FACILITY LOCATION)"
"Out for delivery, (FACILITY LOCATION)"
"Delivered, (FACILITY LOCATION)"
"Order Processed by Shipper"
What Does This Mean?
Your order has finished packing and is now scheduled to depart our facility.
When Will This Be Completed?
After packing, packages typically depart from our facility within 1 business day.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 5-14 business days depending on the product ordered and the shipping address of the customer. For the most accurate estimation, follow the initial delivery estimate that was given when the order was placed.
"Shipping Label Created, USPS Awaiting Item"
What Does This Mean?
The shipping label for your package has been printed out. Your package will be sent either directly through USPS or by a separate shipping company that is responsible for transporting your package to USPS.
When Will This Be Completed?
This process is generally completed within 1 business day, meaning that if a label is printed after the carrier's business hours are over for the day, the package will be picked up or dropped off on the next business day.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 5-14 business days depending on the product ordered and the shipping address of the customer. For the most accurate estimation, follow the initial delivery estimate that was given when the order was placed.
"Pickup Scan"
What Does This Mean?
Your package has been picked up by the carrier and is in transit to their shipping facility.
When Will This Be Completed?
This process is typically completed within just a few hours, however, depending on the route of the carrier and when the package is scanned for information processing, this process may take up to 24 hours.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 5-14 business days depending on the product ordered and the shipping address of the customer. For the most accurate estimation, follow the initial delivery estimate that was given when the order was placed.
"Processing Information Input"
What Does This Mean?
The carrier is verifying the details of your shipment, such as the shipping address, package size & weight, and shipping method.
When Will This Be Completed?
Typically this process is completed within just a few hours, however, it may take longer if there is a discrepancy with the information given by the customer or our fulfillment team. Any discrepancies are generally solved within 24 hours unless further information must be gathered from the customer. In this case, we will reach out to the customer directly via email to request more information.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 5-14 business days depending on the product ordered and the shipping address of the customer. For the most accurate estimation, follow the initial delivery estimate that was given when the order was placed.
"Last Mile=> USPS, Number ###..."
What Does This Mean?
The USPS tracking number for your order has been generated. This does not mean that USPS has the item in its possession. It simply means that they have the label to attach to the item once it arrives at their facility.
You can track your package on USPS's website using the tracking number given in this tracking update, however, you may not receive the tracking information from other carriers handling your package before your package is received by USPS. Until your package is received by USPS or one of their shipping partners, it is recommended to keep tracking your package on our tracking page.
"Facility - Outbound"
What Does This Mean?
Your package has departed from the shipping company responsible for transporting your package to USPS or another last-mile carrier.
When Will This Be Completed?
Packages may take 1-5 business days to arrive at the next shipping facility depending on the distance the package must travel or if the package needs to be transported by boat.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 3-12 business days depending on the product ordered and the shipping address of the customer. For the most accurate estimation, subtract 2 business days from the initial delivery estimate that was given when the order was placed.
"International Shipment Release - Import"
What Does This Mean?
Your package is being prepared for boarding onto a boat or a plane that is en route to passing through international waters or being transported out of the origin country. The shipping details must undergo further verification.
When Will This Be Completed?
This can be completed in anywhere from just a few minutes up to a couple of days depending on if there are discrepancies with the information given by the customer or our fulfillment team. Any discrepancies are generally solved within 48 hours.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 5-11 business days depending on the product ordered and the shipping address of the customer. For the most accurate estimation, subtract 3 business days from the lengthier end of the initial delivery estimate that was given when the order was placed.
"Port of Departure - Departure"
What Does This Mean?
Your package has departed from the shipping port and is currently en route to the next or final shipping port on the shipping route.
When Will This Be Completed?
Packages may take 1-5 business days to arrive at the arrival port depending on the distance the package must travel.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 5-11 business days depending on the product ordered and the shipping address of the customer. For the most accurate estimation, subtract 3 business days from the lengthier end of the initial delivery estimate that was given when the order was placed.
"Port of Destination - Arrival"
What Does This Mean?
Your package has arrived at the destination shipping port after being transported by boat or plane and will be transported to the country's domestic carrier.
When Will This Be Completed?
Packages may take 1-3 business days to arrive at the next shipping facility depending on the distance the package must travel.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 4-6 business days.
"Pre-Shipment Info Sent to USPS, USPS Awaiting Item"
What Does This Mean?
USPS is preparing for your package before they receive it so that they can deliver it on the quickest route.
When Will This Be Completed?
Depending on when this tracking notation was given, packages may take between 1-9 business days to be received by USPS from this point, however, there is a way to determine more accurately how long this will take depending on whether or not your package has been received by one of USPS's shipping partners.
The quickest way to find out whether or not your package has been received by one of USPS's shipping partners is to visit USPS's website and track your package there. Look for a tracking notation mentioning the arrival of the package at one of USPS's shipping partner facilities. See an example here:
If there is a tracking notation mentioning a shipping partner, then it will take an estimated 1-5 business days for a package to be received by USPS from this point.
Sometimes the initial tracking number provided to you is not compatible with USPS, as it is instead used for tracking shipment updates from all of the carriers along the way. In this case, you should have also received a tracking notation on our tracking page containing your dedicated USPS tracking number. This tracking notation should look like this:
"Last mile=> USPS, number ###..."
You can use this dedicated USPS tracking number on USPS's website to track your package.
When Will My Package Be Delivered From This Point?
As stated above, depending on whether or not the package has been received by on of USPS's shipping partners plays a big role in how we can estimate the delivery timeline. Delivery from this point is generally estimated to take between 2-10 business days, however, if a package has been received by one of USPS's shipping partners, then it is estimated to take between 2-5 business days.
"Destination - Arrival/Scan, (FACILITY LOCATION)"
What Does This Mean?
Your package has arrived at one of the domestic carrier's facilities in this location.
This is not to be confused with the similar tracking notation of "In transit - Inbound, (FACILITY LOCATION)", which indicates the processing of the package for transportation to the next facility.
When Will This Be Completed?
Packages are generally processed from shipping facilities and are outbound within 1-3 business days.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 1-6 business days depending on the distance to the customer's shipping address.
"In Transit - Inbound, (FACILITY LOCATION)"
What Does This Mean?
Your package has arrived at one of the domestic carrier's facilities in this location and is being processed for transportation to the next facility.
This is not to be confused with the similar tracking notation of "Destination - Arrival, (FACILITY LOCATION)", which only indicates the arrival of the package at the facility and not the processing.
When Will This Be Completed?
Packages are generally processed from shipping facilities and are outbound within 1-3 business days.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 1-6 business days depending on the distance to the customer's shipping address.
"In Transit/Distribution center - Outbound, (FACILITY LOCATION)"
What Does This Mean?
Your package has departed one of the domestic carrier's facilities in this location and is being transported to the next facility.
When Will This Be Completed?
Packages may take 1-3 business days to arrive at the next shipping facility depending on the distance the package must travel.
When Will My Package Be Delivered From This Point?
Delivery from this point is generally estimated to take between 1-6 business days depending on the distance to the customer's shipping address.
"Out for Delivery, (FACILITY LOCATION)"
What Does This Mean?
Your package has departed the final carrier facility and is currently en route to your address.
When Will My Package Be Delivered From This Point?
Once a package gets to this state in the shipping process, it should be delivered that day.
"Delivered, (FACILITY LOCATION)"
What Does This Mean?
Congratulations! Your package has finally been delivered. We hope you enjoy!