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Order Help

Have an issue with a past or existing order? We can help!

Tracking My Order

If you've placed an order with us, you should have received an order confirmation email containing your order details including your order number. You can find this email by searching for emails sent from "Skoggy" or "[email protected]". After an order

Finding My Order Number

An order number is a unique 5-7 digit number that can be used to identify a specific order. For example, if a customer wants to contact our support team for an update on their order, they should include their order number in their request so that our

I Haven't Received My Order

If you've placed an order with us and it hasn't arrived or has only partially arrived, the first thing that you should do is check the estimated shipping time of the item(s) you've ordered to see if the current length of time your order has been in t

Understanding Tracking Notations

We know that some tracking notations can be difficult to understand. Fortunately, we've developed a guide on how to interpret specific updates so that you can follow your package with confidence. Review the meanings and timelines associated with the

I Received a Faulty Product

At Skoggy, we strive to provide our customers with the highest quality Skoggies. However, in the rare case that you receive a faulty product, we want to make sure that the resolution process is as quick and seamless as possible. Here's what you shoul